K2 Fitness Solutions Inc.

Shipping Terms and Conditions

  • SHIPPING TIME: Will vary from five days to three weeks depending upon the availability of the product, alterations and manufacturing. Most items will be shipped in five days.
  • SPECIAL ITEMS: Custom designed or specially ordered equipment  cannot be cancelled.
  • Packages will be shipped through DHL, Fed Exp, UPS or Common Carrier depending upon the size & weight of the package.
  • If your order is shipped via truck line, it is a curbside service.  This means that you are responsible for getting the equipment from the back of the truck to your home.  However, there are (2) services available to you if you so choose at an additional charge (these fees are not included in free freight or freight quotes). Inside delivery-You are responsible to help the driver.  They will help get the freight to the first secured location of your residence (Ex. Garage, inside first accessible door).  The charge for this service is a minimum of $75.00.Lift Gate-The truck is equipped with a deck that lowers the shipment to just above ground level.  The charge for this service is a minimum of $75.00.If you want both services you pay for both services.  If you decide after placing the order to utilize one or both of these services you are responsible to pay the driver upon delivery.  You are also responsible for making the arrangements if you decide after the shipment has left.  If you have any questions call us at 865-607-5387.

  • FREIGHT RATES GIVEN ARE APPROXIMATE. WILL INFORM THE ACTUAL FREIGHT RATE BEFORE SHIPMENT LEAVES THE WAREHOUSE, SHOULD THE RATES BE DIFFERENT.
  • DO NOT SIGN THE RECEIPTS IF THE CRATES OR BOXES ARE DAMAGED
  • DESCRIBE THE DAMAGES WITH YOUR SIGNATURE ON THE TRUCKERS BILL OF LADING.
  • FREE SHIPPING ONLY APPLICABLE WITHIN CONTINENTAL USA
  • THERE WILL BE EXTRA FREIGHT WHEN THE SHIPMENT IS SENT TO HAWAII, PUERTO RICO & ALASKA
    (will be informed of the details before the shipment is processed)

  • RETURN POLICY: If you have changed your mind within 15 days you can return the merchandise from the date of invoice.
  • You are responsible for shipping the equipment back to K2 Fitness Solutions Inc., and for the costs associated with that shipment.
  • It is important that you return everything on your order, and that it is in its original packaging.
  • We will credit your account for the price of the equipment minus shipping and handling.  Min. 20% restocking fee will be charged to cover the repacking & repainting, if the boxes are opened or product has been used.
  • MISSING PARTS: Will be shipped to your address (freight prepaid) as soon as possible. YOUR SATISFACTION IS VERY IMPORTANT TO US.
IMPORTANT:

THIS MERCHANDISE WAS CAREFULLY PACKED AND THOROUGHLY INSPECTED BEFORE LEAVING OUR FACTORY. RESPONSIBILITY FOR ITS SAFE DELIVERY WAS ASSUMED BY THE CARRIER UPON ACCEPTANCE OF THE SHIPMENT. CLAIMS FOR LOSS OR DAMAGE SUSTAINED IN TRANSIT MUST, THEREFORE, BE MADE UPON THE CARRIER AS FOLLOWS.

CONCEALED LOSS OR DAMAGE: CONCEALED LOSS OR DAMAGE MEANS LOSS OR DAMAGE WHICH DOES NOT BECOME APPARENT UNTIL THE MERCHANDISE HAS BEEN UNPACKED. THE CONTENTS MAY BE DAMAGED IN TRANSIT DUE TO ROUGH HANDLING EVEN THOUGH THE CARTON MAY NOT SHOW EXTREME DAMAGE. WHEN THE DAMAGE IS DISCOVERED UPON UNPACKING, MAKE A WRITTEN REQUEST FOR INSPECTION BY THE CARRIER'S AGENT WITHIN FIFTEEN DAYS OF DELIVERY DATE. THEN FILE A CLAIM WITH THE CARRIER SINCE SUCH DAMAGE IS THE CARRIER'S RESPONSIBILITY. BY FOLLOWING THESE INSTRUCTIONS CAREFULLY, WE GUARANTEE OUR FULL SUPPORT OF YOUR CLAIMS TO PROTECT AGAINST LOSS FROM CONCEALED DAMAGE.

VISIBLE LOSS OR DAMAGE: ANY EXTERNAL EVIDENCE OF LOSS OR DAMAGE MUST BE NOTED ON THE FREIGHT BILL OR EXPRESS RECEIPT, AND SIGNED BY THE CARRIER'S AGENT. FAILURE TO ADEQUATELY DESCRIBE SUCH EXTERNAL EVIDENCE OF LOSS OR DAMAGE MAY RESULT IN THE CARRIER REFUSING TO HONOR A DAMAGE CLAIM. THE FORM REQUIRED TO FILE SUCH A CLAIM WILL BE SUPPLIED BY THE CARRIER.

DO NOT RETURN DAMAGED MERCHANDISE TO US

FILE YOUR CLAIM AS ABOVE AND INFORM US TO FOLLOW-UP


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K2 Fitness Solutions Inc.
PO Box 44
Alcoa, TN 37701-0044

E-mail: info@k2fitness.net
Copyright 2003 All rights reserved.